Return & Exchange Policy
Return & Exchange Policy
At Steps EG, we want you to be completely satisfied with your purchase.
Return Period
We accept returns within 14 days from the date of delivery.
Conditions for Return
- Items must be returned in their original condition — unworn, unwashed, and undamaged.
- Returns are accepted for manufacturing defects only.
- Items must be in their original packaging.
- Sale items are not eligible for return or exchange.
Shipping Costs
Return shipping costs are the responsibility of the customer. We do not cover return shipping fees unless the item received had a confirmed manufacturing defect.
How to Request a Return
- Contact us within 14 days of receiving your order.
- Send photos of the defect via WhatsApp: 01021997093 or email: info@steps-eg.store
- Our team will review your request within 2–3 business days.
- Once approved, ship the item back to us.
- Refund or exchange will be processed within 5–7 business days of receiving the return.
Non-Returnable Items
- Items without manufacturing defects
- Items worn, washed, or damaged by the customer
- Items returned after 14 days
- Sale or discounted items
Contact Us
WhatsApp: 01021997093
Email: info@steps-eg.store